How to Reset Security Question

 

 

From the Home page, select  button

 

 

For an admin account user:

 

 

It will display the Retirement Planning Center User Directory

 

From the User Directory lists, select a User account

 

Select [User Profile] button, it will display the User Profile Update Form

 

 

Click the "Reset Security Question" option

 

A message will be displayed prompting that the selected user will be required to choose Security Question and Answer the next time she/he logs in (Note that this message is applicable if you are updating other user account)

 

Select [Continue] button.

 

 

For a regular user:

 

It will display the User Profile Update Form

 

Click the "Reset Security Question" option

 

A message will be displayed prompting to enter your new Security Question and Answer

 

Select [Continue] button to save your changes.